The online casino industry has evolved to keep up with the demands of an ever-changing casino public which is becoming even more technologically advanced. New trends affect the way people want to gamble and consequence this requires online casinos to set off changes to improve the player’s experience.
One of the ways that casinos have tried to re-invent themselves in is with regard to communication with new and existing players. These days players are treated for only finding a little downloadable message service that serves as a personal admin when you’re online. This is a computer application called a ‘Personal Messenger’ and it updates players when there are new promotions, news and events occurring at their favorite casinos.
Some of the clever features that the Fortune Lounge Personal Messenger has, which we’ve been monitoring for a period of time now, are listed below:
You can now check your casino account balance.
Contact the Fortune Lounge support team — live chat, email, and call-back & call hub numbers.
Link directly to the Fortune Lounge Players Club, review your points balance and redeem your loyalty bonuses.
Use the quick-link buttons to review the Fortune Lounge winners’ wall and to keep up to date with all the latest Fortune Lounge news.
An individual can Messenger has been renovated to joker make messages quicker to read. You are now also able to get rid of your read messages.
Another innovation in the market has been embraced by Titan Poker who is hosted on the Playtech software network. Titan Poker has a live download function that automatically starts up when a player enters the poker room’s banking pages. This means that players have 24/7 live assistance while making purchases online, and this make the process a whole lot simpler and safer too.
An individual can Messenger is a new neat application that replaces much of the email (email) communication that online casinos have had to rely on to get their important messages across to their scary playing public. This lowers some of the SPAM concerns that casinos face when relaying their messages to their customers. Casinos for a while have had to face the onslaught of anti-SPAM firms who blacklist them on the net if they are reported to have sent unsolicited emails to undesirable recipients.
Enter the new Personal Messenger and the rest is history, and the best part of this unique tool is that it are invariably in front of them on your desktop. It does not take up much space within your program files either. The Fortune Lounge Personal Messenger needs a mere megabyte to install and that beats having to type in the casino software to request information that you should, essentially have at your fingertips.
These new progressions have led to a new era in the industry where players are being consulted more and more to advance this ever-growing industry. This means that if there was ever a business that has been setting trends with regard to customer service and player satisfaction, the online casino industry would be at the forefront of these incremental changes, and would definitely have a thing or two top teach other market in the corporate playing field.